Return & Refund Policy

Thank you for choosing AITECH WEBLY VENTURES.

We aim to ensure complete customer satisfaction. If you are not entirely happy with your purchase, this Return & Refund Policy outlines the conditions, process, and timelines for returns, refunds, and replacements.

1. Eligibility for Returns

You may request a return if:

  • The product is defective or damaged upon arrival
  • You received an incorrect item
  • The product is not functioning as described
  • The product is missing accessories or parts

Return Eligibility Conditions

To qualify for a return:

  • The product must be in its original condition
  • All accessories, manuals, and original packaging must be included
  • The return request must be submitted within 7 days of receiving the product

2. Non-Returnable Items

For safety, hygiene, and digital usage reasons, the following items are not eligible for return:

  • Opened earphones, headphones, and wearable devices
  • Used personal care or hygiene-related electronics
  • Software, digital products, and downloadable content
  • Items damaged due to misuse, negligence, or improper handling
  • Products returned without original packaging or accessories

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our support team at:
     Email: info@aitechwebly.com
  2. Provide the following details:
    • Order number
    • Product name
    • Reason for return
  3. Our support team will review your request and provide return instructions once approved

Important Notes

  • Customers may be responsible for return shipping costs
  • Return shipping charges will be covered by AITECH WEBLY VENTURES only if the product is defective, damaged, or incorrect

4. Inspection & Approval

Once the returned product is received:

  • Our team will inspect the product’s condition
  • If approved, a refund or replacement will be initiated
  • If the return does not meet eligibility criteria, the item will be sent back

 Inspection Time: 2–5 business days

5. Refund Policy

If your return is approved:

  • Refunds will be issued to the original payment method
  • Processing time depends on your bank or payment provider
  • Shipping fees are non-refundable, except in cases of incorrect or damaged items

6. Replacement Policy

If you choose a replacement instead of a refund:

  • The same product will be sent (subject to availability)
  • If unavailable, you may opt for:
    • A full refund, or
    • A similar product of equal value

7. Order Cancellation

Orders may be canceled only if:

  • The order has not yet been shipped
  • Cancellation is requested within 12 hours of placing the order

Once an order has been shipped, cancellations are not possible. Customers must follow the return process instead.

8. Contact Us

For return requests, refunds, or any order-related support, please contact us:

AITECH WEBLY VENTURES
Email: info@aitechwebly.com
Website: https://aitechwebly.com
Support Hours: 24/7 Customer Assistance